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Frequently Asked Questions (FAQ)

From: Venice Railroad Station

"How do I contact the police or the lost-and-found office?"

You're unlikely to get mugged or molested in Venice's Santa Lucia station, but watch out for pickpockets and luggage thieves.

If you're a crime victim, look for the "Polizia Ferroviaria" service booth near the platforms or, if it's unoccupied, go to the police office in the open corridor alongside Track 1. (You'll need to file a crime report to get reimbursement from your insurance company back home.)

If you've misplaced an item on a train or in the station, visit the station office or phone Trenitalia's call center as soon as possible.

No luck? Don't give up yet. After a reasonable period of time, oggetti rinvenuti (found objects) are turned over to the City of Venice, which has contact information and lists of found objects at:

Ufficio oggetti rinvenuti

Back to: Venice Railway Station


In this article:
Venice railroad station
Arriving by train
Departing by train
Local transportation

Frequently asked questions (FAQ):
Where can I store baggage?
Where are the toilets (WCs)?
Does the station have food and shopping?
Does the station have facilities for disabled travelers?
How do I contact the police or the lost-and-found?

Also see:
Wheelchair, stroller, and wheeled-luggage ramp
Venice railroad station hotels
Mestre to Venice by train
Mestre railroad station
How to use regional ticket machines
How to buy train tickets from Trenitalia vending machines (Rome for Visitors)

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