Silversea's
officers are European, and most of the captains are Italian. Other staff come
from a variety of countries: Our butler was from India, but we also met
service employees from South America, the Philippines, and elsewhere.
Silver
Spirit has 376 crew members for 540 guests, which works out to about one
crew member for every 1.4 guests. (In contrast, Royal Caribbean's Oasis of
the Seas--a mass-market megaship--has one crew member for every 2.9 guests
at full capacity.)
Silver Spirit's favorable passenger-to-crew ratio translates
into a high standard of service: Sit down in a lounge or by the pool when the
bar is open, and a waiter will arrive almost instantly. What's more, the waiter
won't be trying to sell you a drink and you won't need to sign a chit, because
your Champagne, Martini, or San Pellegrino and the accompanying bowl of nuts are
included in the fare.
Earlier
in this article, we mentioned Silver Spirit's butlers. Each suite has a
butler and a room attendant (the latter being the equivalent of a traditional
room steward or stewardess). The butler makes your dinner reservations in the
ship's specialty restaurants, makes sure that your refrigerator is stocked with
your preferred drinks, takes care of laundry and dry cleaning, and accommodates
other requests. If you wish, the butler will unpack your clothes and repack your
bags at the end of the voyage.
Shortly
after embarkation, your butler will offer you a bottle of chilled Champagne or
Prosecco, a choice of pillows, and your preferred selection of toiletries:
Bulgari, Neutrogena, or another European brand. If you have any special dietary
needs, tell your butler, and he or she will alert the chef and maître
d'.
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Note: If--like
us--you're a low-maintenance guest, the butler will keep out of your way.
But if you need anything, just ask. (Our butler and room attendant, Charan
Pasad and Noriel Balean Amaranto, provided excellent service without
being intrusive or fawning.)
Tipping
Silversea advertises that "All onboard gratuities are
included--none are ever expected." They aren't kidding: There's no need to tip,
whether at the bar, to room-service waiters, or at the end of the cruise.
Still,
if you're feeling flush and you want to show gratitude for exceptional service,
we'd suggest making a donation to the Crew Welfare Fund at the reception desk.
Such donations benefit the entire crew--such as the sailors who swab the decks,
the galley staff, workers in the laundry, and the crew who sort through garbage
in the ship's recycling center.