How to buy a Venezia Unica "regular users" city pass

(formerly imob.venezia and Cartavenezia)

From: Venezia Unica for regular users

Step 1:

Before going to the Hellovenezia office, gather the items that you'll need to submit your application for the Venezia Unica card:

Note: In the past, you needed to supply your own passport-size photo. This is no longer necessary. (Your photo will be taken when you apply for the card. At smaller Hellovenezia ticket offices, the agent may simply photograph the picture in your passport.)

 Hellovenezia ACTV Piazzale Roma

Step 2:

In the Piazzale Roma, head for the small tile-roofed building with the blue-and-white "Actv" signs. (Actv, or ACTV, is the public-transit agency in Venice.)

Go inside the building to the Hellovenezia office, which you can enter from the street or via the ramp on the right side of the photo above.

Step 3:

Inside the Hellovenezia office, you'll see a machine that dispenses numbered tickets. Press the button for a ticket with a letter and a number (ours was "C79").

Take the ticket from the receptacle on the bottom of the machine and wait until your number appears on one of the electronic signs above the ticket windows.

When you see your number on a sign, go to that window.

ACTV Cartavenezia window - Piazzale Roma

Step 4:

At the window, you'll be given a form in Italian to fill out. You'll also need to give your passport to the clerk.

Without leaving the window, fill out the first section of the application form, which asks for your:

Cognome (surname)

Nome (first name)

Codice fiscale (ignore this unless you live in Italy)

Data di nascita (date of birth in DD/MM/YYYY format)

Comune d nascita (city of birth)

Indirizzo di rezidenza (permanent home address)

Località (you can leave this line blank)

Comune (city or town)

Provincia (province or state)

Nazione (country)

Telefono fisso (landline telephone)

Telefono cellure (cellular or mobile phone)

E-mail (your e-mail address)

Sign and date the form on the two "firma obbligatoria" lines in the bottom half of the page, then hand the completed form to the clerk.


 imob Cartavenezia cards with forms

Step 5:

The clerk will accept your completed application form, take your photo or copy your passport's photo with a computer camera, enter your data into a computer, and---within a minute or two--give you an Venezia Unica "smart card" with your photo, name, card number, and the card's expiration date on the front.

Turn the heavy plastic card over, and you'll see that a microchip is embedded in the back. This chip contains your Venezia Unica account information and any stored value that you add to the card (such as prepaid electronic "tickets" or a monthly pass).

If you wish, you can recharge your card with tickets (biglietti) or a pass (abbonamento) immediately at the office where you bought your card. Alternatively, you can buy tickets and passes at other ACTV ticket booths and machines, Hellovenezia offices,or  authorized dealers such as tabaccherie (tobacconists), edicole (newsstands) and bars. You can even recharge your card online.

Using your new Venezia Unica card:

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In this article:
Venezia Unica city pass for long-term visitors and residents (formerly imob.venezia)
How to buy a Venezia Unica city pass

Also see:
Venice transportation index
Vaporetto water buses

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Our #1 Venice Hotel Warning


Photo copyright © Lee Pettet.