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Frequently Asked Questions (FAQ)

From: Venice Railroad Station

Venice Polizia Ferroviaria booth

"How do I contact the police or the lost-and-found office?"

You're unlikely to get mugged or molested in Venice's Santa Lucia station, but watch out for pickpockets and luggage thieves.

Venice Polizia Ferroviaria signIf you're a crime victim, look for the "Polizia Ferroviaria" service booth near the platforms or, if it's unoccupied, go to the police office in the open corridor alongside Track 1. (You'll need to file a crime report to get reimbursement from your insurance company back home.)

If you've misplaced an item on a train or in the station, visit the station office or phone Trenitalia's call center as soon as possible.

No luck? Don't give up yet. After a reasonable period of time, oggetti rinvenuti (found objects) are turned over to the City of Venice, which has contact information and lists of found objects at:

Ufficio oggetti rinvenuti

Back to: Venice Railway Station


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