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Frequently Asked Questions (FAQ)

From: Venice Railroad Station

"How do I contact the police or the lost-and-found office?"

You're unlikely to get mugged or molested in Venice's Santa Lucia station, but watch out for pickpockets and luggage thieves.

If you're a crime victim,  go to the police office in the open corridor alongside Track 1. (You'll need to file a crime report to get reimbursement from your insurance company back home.)

If you've misplaced an item on a train or in the station, visit the station office or phone Trenitalia's call center as soon as possible.

No luck? Don't give up yet. After a reasonable period of time, oggetti rinvenuti (found objects) are turned over to the City of Venice, which has contact information and lists of found objects at:

Ufficio oggetti rinvenuti

Back to: Venice Railway Station


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